Responsible AI

What AI does in Quoflow, what it never does, and how people stay in charge of every quote.

Quoflow uses AI to take the slow reading work out of estimating. People stay in charge of every quote. This page explains what the AI does, what it doesn’t, and how mistakes are caught.

What AI does in Quoflow

• Sorts incoming email so quote requests become jobs and replies stay with the job they belong to.
• Reads attached plans and lists the doors it finds, for a person to check.
• Suggests products from your own price list once a person has reviewed the doors.

What it doesn’t do

• It never sends anything. Quoflow does not send emails or quotes, delete emails, place orders or mark emails as read.
• It never sets a final price without a person. A job can only be priced after an estimator has reviewed it, and a person signs off every price.
• It never makes decisions about individuals. It works on emails, plans and products, not on judging people.

Human review

Every door is shown to an estimator, pinned on the plan, to check and correct. Only when the estimator marks the job as reviewed can it be priced. Your team then checks the quote before it goes to your customer.

Very large jobs, such as multi-unit developments, are flagged to be quoted by hand rather than processed automatically.

Accuracy and its limits

AI can misread a plan, miss a door, pick the wrong type or read a size incorrectly, especially on unclear or unusual drawings. That is why review is built into the workflow rather than left as an option.

We test Quoflow against the work of experienced estimators. Results on your own plans may differ, and review is still required.

Errors are caught by:

• showing each door on the plan, so the estimator can see what was found and where;
• requiring the estimator to mark each job as reviewed before pricing;
• matching only to products and prices in your own price list or business system, so prices come from your data;
• leaving the final check and sending of every quote to your team.

Providers and your data

Quoflow uses a business AI service to help read emails and plans, under terms that do not allow it to use your data to train its models.

We never sell customer data, and we do not use one customer’s data to improve another customer’s results. A list of our providers is available to customers on request.

Spending limits

Each workspace has an AI spending limit set by its admins, so AI usage can’t run beyond what you have agreed to.

Reporting a problem

If Quoflow gets something wrong, behaves unexpectedly, or you have a concern about how AI is used, email us. Include the job reference if you can. We read every report and use it to improve Quoflow for you.

Last updated 12 October 2026